Customer Service Management: How to delight and grow customers
Manila, PHILIPPINES – With a hundred participants attended last February 17, 2016, the Customer Service Management Seminar is back on its second run on May 18, 2016 at AIM Conference Center, Makati City, PH. This learning event is ideal for every marketer, customer service and sales professional who wants to delight and grow customers.
Customer Service Management Seminar will provide insights on learning and understanding the customer journey, tips and techniques on customer acquisition and retention, handling customer objections and complaints, and nurturing customer engagement and relationships. This learning event will present successful case studies that work in managing and delighting customers including CRM (Customer Relation Management), loyalty and rewards program that you can apply for your business.
Customer Service Management Seminar aims to equip Customer Service Representatives and Agents, Customer Care Personnel, Business Development Managers, Sales Managers, Product Managers, Brand Managers, Marketing Managers, Account Officers, Sales Executives, Branch Heads, Front Liners and those who are involved in selling products/services and customer relation management.
Customer Service Management Seminar is a sequel of Salesmanship Training Program (https://www.fmi.com.ph/events/salesmanship-training-program-may-2016/) on May 17, 2016 at AIM Conference Center, Makati City, PH.
The resource speaker and expert, Ricardo ‘Ricky’ De Vera, with his training and expertise in Behavioral Psychology, presents an unorthodox, dynamic and behavior-driven approach to Salesmanship and Customer Service Management. Ricky de Vera is a Certified International Trainor on Salesmanship, Leadership and Business Development and a Certified Marketing Professional. He is a Consultant on Retail, Manufacturing, Pharmaceutical, Real Estate, and Telecommunications sectors.
Learn more here: https://www.fmi.com.ph/events/customer-service-management-seminar-may-2016/
The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)
For inquiries, call: +632-8960639, 8960637, email: [email protected], visit website: www.fmi.com.ph. ADVT.
