MANILA, Philippines – With the success of the Salesmanship Training Program last year, here comes a sequel – the Customer Service Management Seminar on February 17, 2016 at AIM Conference Center, Makati City, Philippines.
Customer Service Management Seminar will provide insights on learning and understanding the customer journey, tips and techniques on customer acquisition and retention, handling customer objections and complaints, and nurturing customer engagement and relationships. This learning event will present successful case studies that work in managing and delighting customers including loyalty and rewards program that you can apply for your business.
Customer Service Management Seminar aims to equip customer service representatives and agents, customer care personnel, business development managers, sales managers, product managers, brand managers, marketing managers, account officers, sales executives, branch heads, front liners and those are involved in selling products or services and customer relation management.
Expert and author of Business Psychology in Work Organizations, Ricardo “Ricky” De Vera, MBA, CSP, rolls out the program. Ricky de Vera is a Certified International Trainor on salesmanship, leadership and business development. He is a consultant on retail, manufacturing, pharmaceutical, real estate and telecommunications sectors.
Learn more on https://www.fmi.com.ph/events/customer-service-management-seminar and https://www.events.ph.
The program is organized by Fiera de Manila, Inc.
For inquiries, call+632-8960639 and 8960637, email: norelyn@fmi.com.ph, visit websites: www.fmi.com.ph, www.events.ph. ADVT.