MediCard PH makes health services faster and easier

Medicard Philippines, a leading health maintenance organization provider in the country, brings optimal health closer to Filipinos through enhanced IT infrastructure and call center operations. These improved communication systems help MediCard members and nonmembers get health services faster and easier wherever they are.

“MediCard continues to pave the way in providing quality health services to Filipinos nationwide. Aside from accredited professionals and upgraded facilities, our IT and communication systems are regularly updated to bring our services closer to everyone,” said Dr. Nicky Montoya, MediCard Philippines president.

MediCard’s partnership with several leading technology companies gives minimal service interruption, allowing MediCard personnel to cut the time in logging onto their system and speed up their services to patients and their families. MediCard’s security mechanisms also ensure the integrity of patients’ personal information.

Another highlight is MediCard’s upgraded call center system, which provides a more reliable and optimal customer experience. With real-time call monitoring and quality assessment tools at par with the industry’s best, patients are reassured that their calls are handled by competent customer management assistants  who properly and promptly address their concerns.

The MediCard call centers also operate in three independent sites 24/7, 365 days a year to ensure business continuity even after office hours and in the event of disaster or emergency.