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BPO remains fastest-growing industry in PH

Global trends, industry best practices showcased at annual IT-BPO summit
10:22 AM October 27, 2015

The local IT and business process management (IT-BPM) industry is pegged to overtake OFW remittances in the next two years, according to the Information Technology and Business Process Association of the Philippines (IBPAP). In 2014, the industry earned $18.9 billion in revenues and is projected to end 2015 with $21.2 billion, proving that the industry remains the largest and fastest-growing industry in the country with a growth of 15% to 18% every year, employing over 1 million Filipinos in 2014.

The record-breaking figures of the country’s “sunshine industry” was once again celebrated at the 7th International IT-BPO Summit (IIS), which carried the theme “Harnessing information, Powering Nations, Connecting the world”, gathering top level business executives and allied industry representatives to harness the power of information and refine local development strategies and sustain the industry’s growth and expansion worldwide.

“The Summit’s theme declares the very essence of what the industry has become to the world. The magic of this industry stems from the ability of our local talent pools to harness information to power nations and connect the world – which is truly a sign of the times. The digital age has given businesses and organizations the opportunity to tap the best available Filipino resources through the industry,” said IBPAP president and CEO Jomari Mercado.

Talking about the collaboration to boost the IT-BPO industry in the country, Globe President and CEO Ernest Cu shares, “Globe and IBPAP have been working together for a number of years. Personally, it’s a collaboration that brings back many fond memories as I was one of the founding members of IBPAP. I have faith that both groups will continue to work together for years to come, benefiting the Filipino people.”

Globe Telecom’s information and communications technology (ICT) arm Globe Business, in its seventh year of support for the summit, led the discussion on the Enterprise of Things: Mastering the New Intelligent Network, showcasing how the Internet of Things (IoT) is affecting the IT-BPM industry and the disruption of technologies in terms of benchmarking on its current state now and where it is headed.

Mike Sy IIS 2015

Mike Sy, Head of Products and Services for the Globe IT Enabled Services Group, noted how organizations can prepare for and take advantage of IoT related technologies. ”Organizations transitioning to the cloud can realize several benefits such as increased computing efficiency, managed redundancy and financial value to the business, among many others.”

Sy also pointed out the different IoT-powered business applications that Globe offers, ”Machine-to-Machine solutions such as Fleet Management, Fixed Asset Management, and Security and Surveillance enable machines, equipments, assets or things to remotely exchange real-time data with other machines, people or information systems through a communication network with minimal human intervention.”

In addition, Globe CloudSolutions allows enterprises to avail of services such as Software as a Service (SaaS), Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS). SaaS removes the need for installation, set-up and often daily upkeep and maintenance of software applications with solutions like Google Apps, Microsoft Office 365 and Canvas, while BaaS and DRaaS address the infrastructure requirements of customers to improve uptime of their applications and data in instances of natural or man-made disasters.

The second day of the summit featured Globe Director for Corporate Strategy and Business Development VJ Manuel where he paneled for the topic “Tech Reviews: What works and What Doesn’t,” and discussed innovation in technology. “At Globe, innovation isn’t about upgrades. It’s also about thinking ahead by anticipating the future needs of customers and provide solutions and tools that best enhance their experience. These solutions and tools require a lot of thought, collaboration, and inspiration,” Manuel shared.

ELC IIS Image

Globe President and CEO Ernest Cu delivering his welcome address to the participants of the Globe sponsored Gala Night.

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Artists invited to perform by Globe (From left to right) Markki Stroem, Morisette Amon, Martin Nievera, Dessa and Young JV sang wonderful numbers to thrill the crowd.

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Mike Frausing, Globe Senior Advisor for Enterprise and IT Enabled Services Group also added, “Globe Business has always been a committed partner of IBPAP as we provide BPOs solutions that best cater to their needs and requirements.”

Globe Business also hosted the Summit’s Gala Night which paved the way for attendees to participate in a night-long celebration for the years of partnership with IBPAP’s member companies, alliances, and Board of Directors.

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