ALORICA, one of the biggest business process outsourcing providers based in the United States, has invested an additional $10 million in expanding its facility in Lipa, Batangas, by another 1,000 seats, as it remained bullish of the country’s prospects in the offshoring industry.
This expansion has brought the company’s total capacity in the country to about 8,500 seats and its total investments here to more than $100 million since 2004, Alorica chief operating officer Art DiBari said in a briefing Tuesday.
“The Philippines is a key area in the overall business strategy and in the internal engagement of Alorica. For us to create stronger presence both here and in other locations, our employees must be our top priority,” DiBari said.
According to DiBari, the company has made the Philippines its only hub in the whole of Asia, given the country’s young, skilled, and English speaking labor force.
To date, Alorica’s Philippine operations would be the company’s second biggest globally, next to its facility in the United States, contributing some 20 percent of overall revenue and 30 percent of its workforce worldwide. Alorica currently has some 10,000 employees spread across its five BPO facilities here, three of which are in Metro Manila while two others are in Batangas and Cebu. These serve clients engaged in various industries namely telecommunications, entertainment, financial services and healthcare, among others.