BPI named 2015 best retail bank

BANK of the Philippine Islands was named 2015 Best Retail Bank in the Philippines by The Asian Banker for the 11th time since it started the awards program in 2002.

The Best Retail Bank award highlights BPI’s strong leadership in retail banking through its commitment to sustainability, profitability, and providing best-in-class technology and distribution channels.

“BPI’s success is a result of many developments rooted on the bank’s focus on its customers,” says Natividad N. Alejo, head of the retail clients group.

“Among the bank’s biggest achievements that merited this award is in the area of electronic banking. Currently, eight out of 10 transactions of BPI clients are carried out through our electronic channels.”

Alejo said BPI’s enhanced BPI Express Mobile app for iOS, Android and Blackberry devices had been consistently the most downloaded finance app in the country.

Through the years, BPI has consistently made an impact in retail banking by providing clients with product and service innovations. Apart from the mobile app, BPI is the first and only bank to offer in-branch electronic assistants, called BEAs, which facilitate and shorten over-the-counter transaction processes. BPI also has the most number of cash deposit machines deployed the country.