Aussie contact center acquires PH BPO company

(From left) Shore Solutions executive directors Jonathan Smith and Darcy Lalonde with Acquire BPO and Shore Solutions CEO Scott Stavretis

MANILA, Philippines–Acquire BPO, an Australian contact center and business process outsourcing firm, has completed the acquisition of a local BPO company, Shore Solutions Inc., to provide a more comprehensive suite of outsourcing services to customers across Asia, Australia, the United Kingdom and the United States.

This would be the second acquisition made by Acquire BPO in less than 12 months, as it moves to further accelerate growth as well as increase its market share in the BPO industry. Such move also enabled Acquire BPO to raise its total staff count in the Philippines to 7,000 employees, following the absorption of Shore Solutions’ 2,000 personnel.

“The acquisition of Shore offers several exciting opportunities for Acquire in diversifying our current service offering and bolstering our revenue. In particular, Shore is a market leader in the BPO side of the business with strong expertise across human resource outsourcing (HRO), knowledge process outsourcing (KPO), IT and professional services, and this really complements Acquire’s outsourcing capabilities,” said Scott Stavretis, CEO of Acquire BPO and Shore Solutions.

“Shore is also a value added reseller of SAP-SuccessFactors HCM cloud technology and we are delighted to add this to our service offerings,” he added.