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Want to be an effective manager? Show empathy

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Susan and some co-workers had wished they could hit the sack after their night shift ended at 7 a.m. But they chose to stay until 10 a.m. (the hour their department manager had set their meeting) lest they earned her ire.

Posted: April 14th, 2012 in Headlines,Inquirer Features | Read More »

Feeling one’s pain to cause less pain

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Empathy is the ability to recognize and share someone else’s feelings. For example, when you wince when you watch a game show contestant run head-on into a wall, you’re reacting to the pain he or she feels as if it had happened to you instead.

Posted: October 22nd, 2011 in Columnists,Featured Columns,Headlines,Inquirer Columns,Inquirer Features,Science and Health | Read More »

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