The Japanese telecom giant NTT Communications Corp. has acquired a major platform in the Philippine information technology business process outsourcing (IT-BPO) industry by buying into the Diversified Technology Solutions International Group, the country’s leading IT enabler for the outsourcing industry.
Global insurance giant Sun Life of Canada plans to expand its business process outsourcing operations and possibly set up a call center in the Philippines, taking advantage of the country’s English-speaking human resources.
MANILA, Philippines—The Government Service Insurance System plans to put up by December a 50-seat call center that will run round the clock amid management’s efforts to make the agency more responsive to members. Robert G. Vergara, GSIS president and general manager, said in a statement that the state pension fund has been designing “a new [...]
The business process outsourcing (BPO) sector has grown from an obscure industry into one of the country’s leading sources of employment and biggest dollar revenue earners in less than 10 years. Today, the BPO industry means 600,000 new jobs and counting. Based on this number, promoting the Philippines as a highly urbanized country with an [...]
The lack of a well-defined, government-sponsored policy on Internet security may hold back the growth of the business process outsourcing (BPO) sector, information technology executives warned. BPO firms that handle sensitive data for their clients overseas have been wary of signing long-term contracts in the Philippines due to the lack of laws that will allow [...]
