MANILA, Philippines -- Business process outsourcing firm eTelecare was recently recognized as the world’s sixth largest inbound call center agency this year, up by two notches from its global ranking in 2008.

The ranking was based on the 2009 Top 50 Teleservices Agencies Rankings of international magazine Customer Interaction Solutions, used by the BPO industry as a benchmark for determining the largest outsourced call center providers.

“Our emphasis on creating value for our clients is the primary reason why our business and our ranking in the BPO industry continues to increase,” eTelecare chief executive officer and president John Harris said in a statement.

Now on its 24th year, Customer Interaction Solutions recognizes the top inbound and outbound teleservices agencies, both domestic and international.

eTelecare ranked highly in all five categories in 2009 and has been part of this distinguished list since 2003.

Founded in 1999, eTelecare Global Solutions focuses on the complex, voice- and nonvoice-based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and e-mail from both onshore and offshore locations. Services are provided from delivery centers in the Philippines, the United States, Nicaragua and South Africa.

Today, the company employs more than 14,000 people and operates 15 contact centers across four regions.