Quantcast
Latest Stories

Air passengers’ ‘bill of rights’ to be finalized soon

By

MANILA, Philippines–Consumers are hopeful that the government’s air passenger “bill of rights,” once finalized, will help protect travelers against corporate abuses, without necessarily stunting the growth of the country’s airlines.

“We think this will achieve a lot because there has been mass clamor for new regulations,” said Elvira Medina, president of the National Council for Consumer Protection (NCCP).

In an interview, she said she was confident that the new bill of rights, being drafted by the Department of Transportation and Communications together with the Trade and Industry and Tourism departments (DTI and DOT), would lead to better services and benefit all industry stakeholders.

The NCCP was one of several consumer groups that participated in the first of three public hearings hosted by the DOTC for the Joint Administrative Order (JAO) among the DOTC, DTI and DOT.

Highlights of the JAO include stricter rules on overbooking of flights, bumping off of passengers, responsibilities of airlines during flight delays, and even a requirement for companies to maintain an extra plane in case other aircraft break down.

At the hearing, Medina also stressed the need to protect the rights of senior citizens and overseas Filipino workers (OFW) who are the most vulnerable to airline abuses.

The creation of the JAO was prompted by a sharp rise in passenger complaints in March, April and May. Most passengers complained of bad service by airlines, ranging from arbitrary bumping off of ticket holders and flight delays.

The Civil Aeronautics Board (CAB) likewise said many passengers had complained of rude airline employees.

Susan Ople, head of the Blas Ople Policy Center and OFW rights advocate, welcomed the creation of a JAO, but she asked for the inclusion of provisions that would outline the procedures for OFWs when travelling by air. She said many OFWs are bumped off from their flights for unexplained reasons.

Transportation Secretary Mar Roxas said the JAO, once finalized, would clearly define the rights of all types of passengers to protect them from abuses by airlines.

Roxas also stressed the need to strike a balance between what airline passengers are entitled to, and the rights of airlines to conduct their business without unnecessary restrictions.

“We don’t want to interfere with business models of the airlines. Budget airlines have been advantageous to the economy because now, the ordinary person has access to affordable air travel,” Roxas said.

“We don’t want to tell airlines how to conduct their businesses, but what we want to say is when airlines sell tickets, these are contracts and these are the rights of the other contracting party,” he said.

Cebu Pacific, the country’s largest airline, welcomed the new rules but asked that the same regulations be applied to all airlines operating in the Philippines.

Today, the draft rules only cover local carriers.


Follow Us


Follow us on Facebook Follow on Twitter Follow on Twitter


Recent Stories:

Complete stories on our Digital Edition newsstand for tablets, netbooks and mobile phones; 14-issue free trial. About to step out? Get breaking alerts on your mobile.phone. Text ON INQ BREAKING to 4467, for Globe, Smart and Sun subscribers in the Philippines.

Tags: airline passengers , bill of rights , Business , corporate abuses

  • akoombulator

    Panawagan sa mga mambabatas na gawing krimen ang sadyang pag iwan sa bagahe ng nagbabayad na pasahero ng walang pahintulot ng may ari ng bagahe. Ang laging palusot ng cebu pacific na para sa kaligtasan kaya sila nagbabawas ng sakay na bagahe ay malaking kasinungalingan at pambabastos sa nagbabayad at tinatawag pa man din nilang isang “PANAUHIN” ng byahe.. Ang simpleng solusyon ay ang hindi pag overbook ng pasahero. Kung sakaling kailangan pa rin magbawas ng timbang ng eroplano bago ito lumipad, magbawas ng ibang sakay na kargamento at hindi bagahe ng pasahero na hindi maaaring ihiwalay sa may-ari dahil sa karaniwang nilalaman nito na  mga personal na gamit, mga gamot sa karamdaman ng pasahero o gatas at gamit ng sanggol at mga mahalagang papeles.Tila mas mahalaga pa sa kanila ang kikitain sa cargo kaysa pasahero. 



Copyright © 2014, .
To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.
Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:
c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City, Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94
Advertisement
Advertisement

News

  • Suspect in Vhong Navarro’s mauling wants to turn state witness – De Lima
  • Why are Americans obsessed with missing plane?
  • Napoles to have surgery on Tuesday – report
  • Mayor’s assassination linked to black sand mining controversy
  • Initial batch of Etihad passengers tested negative for MERS-CoV
  • Sports

  • PBA D-League: Waves edge skidding Superchargers
  • Ilad’s last-second basket lifts Gems over Bakers
  • Reigning champs Miami open playoffs with win
  • Spurs subdue Mavericks in playoff opener
  • Wawrinka beats Federer to win Monte Carlo Masters
  • Lifestyle

  • Miss America: Don’t suspend teen over prom invite
  • Transitions and resurrection in the performing arts
  • ‘Archaeology tour’ of Cebu’s heritage of faith
  • Historic Fort Bonifacio tunnel converted into a septic tank
  • ‘Imports’ from London, and play of the year
  • Entertainment

  • Arrest warrants out vs. Deniece Cornejo, Cedric Lee, et al over serious illegal detention
  • Lindsay Lohan says she had a miscarriage
  • Discovery network cancels Everest jump
  • ‘Captain America’ stays strong atop US box office
  • Easter musings
  • Business

  • Century Pacific Food sets IPO price at P13.75 per share
  • Oil prices down in quiet Asian trade
  • Asian shares mixed in holiday-thinned trade
  • BDO seen keen on bidding for Cocobank
  • Bataan freeport investment pledges up 1,302%
  • Technology

  • PH has slowest internet in Southeast Asia
  • Nintendo’s trailblazing Game Boy marks 25th anniversary
  • Nasa’s moon-orbiting robot crashes down
  • Netizens pay respects to Gabriel Garcia Marquez
  • Nokia recalls 30,000 chargers for Lumia 2520 tablet
  • Opinion

  • Gigi’s home
  • Palace stonewalls on MRT inquiry
  • Couple of things too
  • There is plenty of water behind Wawa Dam
  • Triduum thoughts of a young boy
  • Global Nation

  • Filipinos in Middle East urged not to panic amid MERS-CoV scare
  • Obama on mission to quiet Asia skeptics
  • Search for Etihad passengers launched
  • Japan presents $57-B ‘dream plan’ to solve Metro congestion
  • Tim Tebow’s charity hospital in Davao seen to open in 7 months
  • Marketplace