Globe blames ‘repeaters’ for weak signal

10:31 pm | Thursday, May 17th, 2012

Mobile carrier Globe Telecom is pinning the blame for the weak signal and low service quality experienced by its users on the rampant use of illegal signal “repeaters” that hog precious bandwidth from the rest of the network.

In a letter to the National Telecommunications Commission (NTC), the company said its network monitoring group had noticed a sudden spike in the number of signal interference cases, indicating the use of repeaters.

Illegal repeaters come in the form of indoor or outdoor antennas and wireless adapters that boost network coverage and signal by means of hogging bandwidth from cell sites.

These are installed in between trees, building windows, toilet areas, rooftop areas and building spaces, making them increasingly hard to locate.

“As a result, Globe subscribers experience dropped calls as well as a significant dip in call quality and clarity,” Globe said in a statement.

Monitoring reports from Globe’s Network Group showed that there was a significant increase in interference cases in the National Capital Region, specifically in Makati City, over the last three months, with over 80 sites affected.

The company said it would bank on the NTC’s prosecutorial powers to go after owners of illegal repeaters.

The company also asked the regulator to clamp down on groups that openly sell repeaters to regular consumers.

“Network and clean frequencies are important components for quality delivery of our services. The use of illegal repeaters in order to get good network coverage at the expense of others has no place in this society,” said Froilan M. Castelo, head of corporate and legal services at Globe.

Globe is the second-largest telecommunications firm in the country with over 30 million subscribers at the end of the first quarter. The company is owned by local conglomerate Ayala Corp. and Singapore’s SingTel group.

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Short URL: http://business.inquirer.net/?p=60083

Tags: Globe telecom , telco , Telecommunications , weak signal

Nic Legaspi

Poor reception and a lack of 3G signals plague this carrier. But instead of trying to compensate for this by providing good loyalty benefits to long-time subscribers, people are now actually finding their loyalty offerings to be worthless. No wonder even Metro Manila residents are now becoming Smart subscribers.
http://pulse.yahoo.com/_VYOIJWB3T5AQZVG4JRRQHCU2BI John

NONsense accusation to repeaters, actually they are the ones who installed such high power repeaters in many locations, Metro Manila alone check all those high rise buildings they have it and why some customer use repeaters it is because some areas are not blanketed on the signal they have meaning they are poorly positioned.

These TELCOS not only Globe but to all actually they set up cell sites based on the Kamaganak incorporated locations, so even the site is not suitable for repeater they put it up due to RENTAL business of your employees and cohorts.

You have so much loss due to GREED, be fair then you will be BLESSED.
catlover27

For several years, Globe’s PR department has been busy developing excuses to mask their network problems. This excuse is just another to add to an already long list. What’s next? Blame birds sitting on cell sites? Or blame customers for actually trying to use their phones?

http://www.facebook.com/evelyn.cortez.948 Evelyn Cortez

I agree with you 100%. I used to be a subscriber of two Globe post paid accounts but decided to cut my subscription because of very poor signal in our area. I complained several times about the very weak signal in our area but my complaints were never addressed. Anyway, the worse part of the story is when I went to the Globe Business Center to terminate my subcription, I was told that I have to call a number which was almost impossible to contact, I ask the Globe personnel at the business center to call the hotline number they provided and they themselves were not able to contact their own contact center. I felt so helpless at that time because they wont let me terminate my Globe subscription unless I call their contact center. By the way, the only reason why I need to call the cotact ceneter is for me to explain to them why I want to teminate my subscription. For heavens sake, why should the burden be on me?

Finding the Globe Business Center personnel inutile to address my concern, I decided to write an email directly to the Marketing Director about my concern and he finally resolved my problem.

Ralph L

why not do a mala-Claudine Baretto scene?

http://profile.yahoo.com/FGGUQ62VNL6XYGYZV75HTDKVOA Christopher

If Globe was able to provide excellent coverage in those areas where the consumers are struggling with Globe’s signal then the consumer will not even find the need to put the repeaters in. Yes they own the spectrum but the consumer has a right also to get the service that they actually pay for.
http://inquirer.net unokritiko

Thats the problem of broadband all the way with incompetent design of network. I suggest to ayalas to limit their broadband site to clearly identify the unknown reapeaters. How? use fiber optics to interconnect the network in such a way that your bdtx is properly dissiminated in right location equally.
I would say that your network is being manage by incompetent technical group.
w33k3nd3r

unfortunately, can your repeaters stand on their own and explain their mistakes?

Globe blames ‘repeaters’ for weak signal

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