Quezon City easing business permits issuance system


The Quezon City government will pass an order or ordinance that will drastically reduce the number of steps required to secure business and construction permits and licenses in the city by next year.

Quezon City Mayor Herbert Bautista said the order would institute changes in the way business and construction permits and licenses were being issued now.

One of the issues that the order hoped to address, he said, was the “turf” mentality of employees of regulatory offices at the Quezon City Hall.

“The turf mentality should be eliminated and agencies should coordinate to improve (business licensing) processes,” he said in a statement, adding that this kind of attitude greatly contributed to the slowness and inefficiency of the process of issuing permits and licenses.

According to the latest Doing Business Survey, which used Quezon City as the sample city for the Philippines, the city’s business permit issuance system had 15 procedures that took 35 days to complete from application filing to permit issuance.

The construction permit issuance system was composed of 30 steps and took 85 days to complete.

Apart from introducing changes to the system, Bautista said a dedicated inspection team would be created to facilitate the processing of various permits.

Quezon City has the largest number of registered businesses in the country with 59,712.

According to Doing Business Survey author Sylvia Solf, local governments and regulatory offices should work together to streamline their procedures, especially as more and more businesses are acquiring business permits.

Co-author Jean Marie Lobet added that unnecessary steps in the system should be removed and the whole system be made less complex. The government should also work on reviewing and reconciling conflicting local and national laws on business regulations.

Trade Undersecretary Cristino Panlilio said other local government units should follow Quezon City’s lead and streamline their own business permit and licensing systems.

Get Inquirer updates while on the go, add us on these apps:

Inquirer Viber

Disclaimer: The comments uploaded on this site do not necessarily represent or reflect the views of management and owner of We reserve the right to exclude comments that we deem to be inconsistent with our editorial standards.

  • Anonymous

    finally, somebody’s using their head.

  • Monsi Serrano

    Good to hear that, but that’s not yet commendable at all. When I was renewing my business permit in Quezon City, I was asked to photocopy all the documents I had in the past years & for me, this doesn’t make sense. Renewing a business permit in QC is as taxing as opening a new business. You have to go through all the “minute steps” of all the departments in QC.

    I suggested to my friend who works in the Treasurer’s Office to just remove the photocopying of previous documents, because I found in the end that these photocopied documents have no used at all! May sindikato dyan sa loob ng QC Hall. They will require you to photocopies all the documents because they want to earn from the photocopy business they all managed illegally because these photocopier businesses have no permit at all, while we hardworking and legitimate business owners are sucked by them. Double whammy! 

    Your time is wasted on the long queue and your money is sucked unnecessarily by QC Hall. As a business consultant and resource person for TV and Radio programs, I have been advocating a paperless business renewal. This will eliminate corruption, bureaucracy and other unnecessary expenses. My sticker was about to be released when I was asked again to photocopy my previous business permits even if they  are already computerized and file should have been there in their data base. To which I said, “Mentras na lumalaki ang business sa mga local governments, dapat nagiging paperless na.” Make payment be done online, para walang perang dadapo sa mga kamay ng tao, thus lesser temptation.

    But in my experience as business consultant, the worst cities and most corrupt ridden is in Makati and Taguig. Sa Makati kawawa ang mga builders, kailangan may lagay sa OBO (Office of Building Official), may lagay sa City Engineer at may lagay sa mga Binay. Iba pa yung bayad sa occupancy permit at iba pang ka-ek-ekan. If you know someone from Ayala Land, they can attest to the truth of the foregoing, pwera pa pag nagustuhan ng mga Binay yung lugar mo, hihingi ng unit either sa baba or sa roof deck.

    Mandaluyong is business friendly and staff are nice.

To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.

Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:

c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City,Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94


editors' picks



latest videos