Learn best practices in Customer Service Management
Challenged with rising customer acquisition costs, building relationship with customers is imperative in business. Companies need to continually innovate and assume a proactive role in developing meaningful and relevant customer retention program. Attend Customer Service Management Seminar on October 17, 2017 at AIM Conference Center, Makati City, PH.
Fiera de Manila, Inc. (www.fmi.com.ph) presents the Customer Service Management Seminar rolling out unique framework, principles, values, applications and successful case studies in developing effective customer retention program with Mondo C. Castro as Resource Speaker and Expert.
About the Speaker: Mondo C. Castro is a Certified Coach, Gallup International and Certified Emotional Intelligence Practitioner, Genos International. He is a member John Maxwell Team. He has 20 years of experience in customer service management, corporate training and media. Mondo was also a Business & Management Consultant for a US-based company, VirtuallyinCredible, a division of Home Property Management. He holds an MBA degree from Ateneo Graduate School of Business and the Regis University in Colorado.
This learning event discusses Customer Service (CS) Research Numbers, Essentials of Customer Service Mindset, Understanding Customer Journey Process, Strategies and Techniques in Customer Acquisition and Retention, Value-Added Services, Handling Customer Objections and Concerns, Loyalty and Rewards Program.
This program is intended for Marketers, Customer Service Representatives and Agents, Customer Care Personnel, Sales Managers, Business Development Managers, Product Managers, Brand Managers, Marketing Managers, Fund Raisers, Account Managers, Account Officers, Sales Executives, Sales Representatives, Branch Heads, and those who are involved in selling products/services and customer service management.
This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)
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