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Creating memorable customer experiences (CX) to retain customers

business / Announcements
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Creating memorable customer experiences (CX) to retain customers

01:15 PM July 25, 2017

Customer Experience is one of the hottest topics in the world of business today.

As consumers are empowered and take the lead in the purchase cycle, such reality is exerting pressure in businesses to create remarkable and delightful customer experiences.

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Customer Experience (CX) is the overall quality of interactions a consumer has with the company and its products and services.

Learn how to create Customer Experience (CX) strategy that encompasses all customer interactions. Know your customers well to deliver personalized experiences that will entice them to remain loyal and to become advocates of your brand by actively spreading positive words about your company, products and services.

Learn more here: https://www.fmi.com.ph/events/customer-experience-management-seminar-2017/

Customer Experience Management Seminar 2017 presents the importance of making customer centricity and engagement a culture of excellence.

This learning event discusses customer behaviour and habits, organizational and cultural changes, creating value beyond products and purchases, measuring CX, effective customer retention strategies, employee engagement, and understanding of digital customer experience.

Customer Experience Management Seminar 2017 provides a deeper understanding on CX that involves all customer interactions through traditional channels, website purchases, phone calls and live chat, social media, sms and other emerging communication medium or touch points.

Learn how to create a holistic Customer Experience (CX) strategy!

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Attend Customer Experience Management Seminar 2017 on September 6, 2017 at AIM Conference Center, Makati City, PH.

The program is organized by Fiera de Manila, Inc.

For inquiries, call: +632-8960639, 8960637, email: norelyn@fmi.com.ph, visit website: www.fmi.com.ph.

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TAGS: customer behaviour and habits, customer experiences, customer retention strategies, digital customer experience
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