Delight and retain clients with excellent customer service
MANILA, Philippines – After the success of its recent three sessions, the Customer Service Management Seminar will run for the fourth time on October 12, 2016 at AIM Conference Center, Makati City, PH.
This learning event is ideal for all marketers, customer service representatives and sales professionals who want to delight and grow customers.
Customer Service Management Seminar will feature insights on understanding the Customer Journey, from meeting customer requirements to harnessing customer loyalty. It will also present the tips and tricks to handling customer objections and complaints and nurturing customer engagement and relationships.
This program aims to train Customer Service Representatives and Agents, Customer Care Personnel, Sales Managers, Business Development Managers, Product Managers, Brand Managers, Marketing Managers, Fund Raisers, Account Managers, Account Officers, Sales Executives, Sales Representatives, Branch Heads and those who are involved in the business of selling products/services and customer service management to be front liners, knowledgeable in the right way to service customers.
Learn More: https://www.fmi.com.ph/events/customer-service-management-seminar-2016-october/
Ricardo ‘Ricky’ De Vera, the resource speaker and expert, is a Certified International Trainor on Salesmanship, Leadership and Business Development and a Certified Marketing Professional. He is a Consultant on Retail, Manufacturing, Pharmaceutical, Real Estate, and Telecommunications sectors. With his background in Behavioral Psychology, he will share an unorthodox, dynamic and behavior-driven approach to Customer Service Management.
Customer Service Management Seminar is a sequel of Salesmanship Training Program on October 11, 2016 at AIM Conference Center, Makati City, PH.
The program is organized by Fiera de Manila, Inc. For inquiries, call: +632-8960639, 8960637, email: [email protected], visit websites: www.fmi.com.ph. ADVT.
