IT-BPO industry grows as second largest source of income for PH
The Information Technology and Business Process Management (IT-BPM) industry has grown to be the second largest source of dollar income for the Philippine economy, according to the Information Technology and Business Process Association of the Philippines (IBPAP). In 2015, the industry generated 1.2 million direct jobs and US$ 22 billion in revenues.
In addition, the Bangko Sentral ng Pilipinas (BSP) also revealed that “should current growth rates continue, the IT-BPM industry will overtake Overseas Filipino Worker (OFW) remittances by 2017”, proving that Filipinos do not need to leave the country to provide for their families with millions of BPO jobs available in the Philippines.
These industry milestones were celebrated in the recent 10th International ICT Awards, co-presented by Globe Business, the enterprise ICT arm of Globe Telecom as part of its commitment to drive operational efficiency and productivity across the BPO industry with its range of ICT solutions. The awards saw more than a hundred nominations with three hundred C-level representatives from the IT-BPM Industry in attendance.
On its 10th year, the ICT Awards introduced the “Most Popular Team Leader of the Year in the ICT Industry category”, a new category which determines the winner via on-site SMS voting powered by Adspark, a Globe venture. Alyssa Fae Camungol from Cognizant Technology Solutions, Philippines, Inc. emerged as the winner.
Aside from the Best Employer of the Year Award and the Most Popular Team Leader of the Year, the ICT Awards honored different companies and individuals for their remarkable contributions in the field. The rest of the ICT Awards winners were, “Best Company of the Year” for Convergys Philippines; “Best Filipino-owned Company of the Year” for Pointwest Technologies, Corp.; “Best Company of the Year Outside NCR” and “Most Innovative Company of the Year” for Lexmark Cebu Shared Service Center; “Best Global In-house Center of the Year” for ANZ Global Services and Operations (Manila), Inc.; “Best Voice Excellence Company of the Year” for Cognizant Technology Solutions, Philippines, Inc.; “Best Emerging IT-BPM Company for Creatives” for AffinityX; “Best Emerging IT-BPM Company for Healthcare” credited to HCCA International.; “Best Software Company of the Year” for Advanced World Solutions, Inc.; “Best ICT CEO of the Year” for TELUS CEO Rajiv Dhand; and lastly, the “Individual Contributor of the Year” given to Roma Villarma.
Globe Senior Advisor for Enterprise and IT-Enabled Services Group Mike Frausing, who presented the award for “Best Employer of the Year” to Sutherland Global Services Philippines, shared Globe Business’ commitment to enabling the IT-BPM industry with its support to the ICT awards. “Globe Business remains a keen supporter of the International ICT Awards, staying true to its passion for celebrating excellence and inspiring more organizations and people to bring innovation to the industry. We believe that the ICT awards help underscore the industry’s importance as a driver of national growth and competitiveness”.
Globe Business provides a comprehensive range of ICT solutions for the country’s top BPO firms that enable connectivity, increased productivity, and operational efficiency. The portfolio of solutions comprises of E-line, Multi-Protocol Label Switching (MPLS), Direct Internet, BGIX (Burstable Internet), Data Center (Co-Location), Integrated Services for Digital Networks, Primary Rate Interface, all the way to Enhanced Managed Voice Solutions for wireline solutions to name a few. For wireless solutions, Mobile and TxtConnect are highly sought-after services. The data center and carrier ethernet services are ISO- and MEF global standards-certified, respectively.
“The ICT awards showcase the very essence of what the industry has become to the world. Since it launched, the ICT awards has evolved in both form and substance. In form, it has grown steadily as a bigger event, while in substance, the range of award categories has expanded in the basis of experience and feedback. The digital age has given businesses and organizations the opportunity to tap the best available Filipino resources through the industry,” said CANCHAM president Julian Payne.
The ICT Awards also awarded Pointwest Technologies Corporation and Convergys Philippines the Hall of Fame award having won three times in the same category of the ICT Awards and showing consistency in leadership, achievements, and excellence.
Organized by the Canadian Chamber of Commerce of the Philippines (CanCham) in association with Information Technology and Business Process Association of the Philippines (IBPAP), the award-giving body recognized the achievements and excellence in organizations and individuals based in the Philippines who have made valuable contributions to the industry and has put the Philippines on the global map of the IT-BPM industry.
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