EGS opens flagship site, its 8th in PH
Expert Global Solutions (EGS), a global leader in the business process outsourcing sector, has set up a new office at the Eton Centris in Quezon City that will serve as the company’s flagship site in the country.
“Our move to Centris is a testament of our business growth and commitment to further invest in the development of EGS in the Philippines. We are excited about the growth potential for our current business and employees and look forward to welcoming new clients and talent to EGS,” EGS Philippines president and country head Bong Borja said in a statement.
The office at Eton Centris is the company’s eighth site in the Philippines.
The new headquarters occupies the entire South Tower of Cyberpod Centris Three, which has 21 floors. The new EGS site has close to 4,000 seats and is expected to be home to 6,000 employees at full capacity.
According to EGS, the newly opened office will accommodate the employees from a previous location in Quezon City. In all, EGS Philippines has about 14,000 employees.
EGS Philippines noted that aside from offering advanced technology and a conducive working environment, EGS Centris will promote work-life balance among its employees.
“We consider Centris a center of excellence for EGS’ operations. It offers a state-of-the-art work environment for our employees, which facilitates the delivery of best-in-class service to our clients and their customers,” said Ron Rittenmeyer, EGS chair, president and chief executive officer.
“EGS Centris is a reflection of our outlook toward growth and our investment in our people. We’re proud to offer our employees such an exceptional workplace in which to service our world-class customers,” added Jack Jones, EGS chief operating officer.
The EGS headquarters would have the ground floor and mezzanine housing food establishments and would serve as the company’s main recruitment area.
The sixth floor has a general purpose area for all employees, with a clinic, main pantry, additional learning space with five training rooms and a virtual training room.
Promoting a work-life balance, the site has its own recreation area, and gym with shower rooms.
The seventh to 21st floors are for EGS operations and support functions. Each production floor has a small breakout room/pantry, sleeping rooms as well as training and copy rooms. In addition, there are two office rooms and eight meeting rooms on each production floor.
EGS Philippines’ parent firm, Expert Global Solutions Inc., is the holding company for, among other companies, Apac Customer Services Inc. and NCO Financial Systems Inc.
As a global leader in the BPO industry, EGS has a global network of 40,000 employees in 100 contact centers in 13 countries.
With approximately $1.5 billion in revenue annually, EGS claims to be an award-winning market leader in both the customer relationship and account receivable management businesses, delivering customized solutions to clients. Amy R. Remo
