IBM opens BPO facility in Laguna


US-based technology giant IBM Corp. has opened a business process outsourcing (BPO) facility in Sta. Rosa, Laguna as part of its strategy to develop opportunities in so-called “next wave cities” in the Philippines.

The opening of the Sta. Rosa BPO—which followed the launching of a similar facility in Naga City in May—reinforces the Philippines’ growing importance to IBM. The country is among IBM’s top 20 priority growth markets globally.

“The Philippines remains one of the strategic locations in IBM’s global delivery network that integrates capabilities, assets, and skills without borders,” said Cassandra Soto, country leader for Global Process Services (GPS) Delivery at IBM.

“With our second global delivery facility in Sta. Rosa City this year, IBM is in a better position to provide premier career opportunities to more local talent, while helping enhance the country’s global competitiveness in the business process solutions industry,” Soto said.

According to IBM, Sta. Rosa and Naga City are among the country’s ‘next wave cities’ or growth centers outside Metro Manila for BPOs due to their large talent pool, steady telecom infrastructure and support facilities and favorable investment climate.

Located in Nuvali, the new facility provides IBM Global Process Services (GPS) another strategic location from which it can deliver innovative business solutions to global clients, covering customer relationship management, human resources, application services, finance and accounting and supply chain management.

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Disclaimer: The comments uploaded on this site do not necessarily represent or reflect the views of management and owner of We reserve the right to exclude comments that we deem to be inconsistent with our editorial standards.

  • desi derata

    New graduates should study AIX, Oracle, DB2, IBM SystemMirror. Filenet, SAS, CA Workload Automation, Linux with virtualization, Informatica, Oracle 11, etc.

  • BoracayADMIRER

    Congratulations to the Filipino People.
    If we all work hard, we can make the Philippines world-class !

  • delpillar

    This is really good news.

    Also according to NIKKEI NEWS Article dated August 23:

    Mitsubishi Motors Philippines will build new car assembly plant in the Philippines which is expected to start the construction in 2015. This new plant is expected to produce 200,000 cars per year (SUV and small-sedan and small hatch-back). But initial production will be 100,000 car per year (up to 2016). About year 2017 onwards, it will be increased to 200,000 cars per year production.

    According to some report, the new assembly plant will be also in Laguna. The old site in Cainta, Rizal maybe totally closed.

    The new investment will cost about 200 million US dollars.

    The current plant in the Philippines is old already and is only producing 30,000 cars per year.

    Similar increases in new car manufcturing plants will be done in 3 other ASEAN countries. Mitsubishi sold 58,000 cars in ASEAN market from April-June 2013. The company foresee that demand for small-compact cars will increase in ASEAN market in the future.

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