Convergys to acquire Datacom Asia contact center operations

Acquisition adds multiple languages, geographic footprint and tech clients

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09:56 AM April 7th, 2013

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April 7th, 2013 09:56 AM

Cincinnati, Ohio — Convergys Corporation (NYSE: CVG), a global leader in customer management, has announced a definitive agreement under which Convergys will acquire New Zealand-based Datacom’s contact center operations in Kuala Lumpur, Malaysia, and Manila, Philippines.

Datacom and Convergys expect to close the transaction as soon as practicable.  The acquisition will be accretive to Convergys’ 2013 earnings.

Datacom will add 15 Asian languages to Convergys’ language capabilities and approximately 1,000 employees, working in three Southeast Asia contact centers, to Convergys’s global operations. The integration of the two organizations is expected to take between six and nine months.

“The addition of Datacom’s contact center operations is in line with our acquisition strategy, allowing us to expand our language capabilities and global footprint. It enables us to forge new relationships with the prominent technology companies that Datacom now represents, and provides additional opportunities for growth,” said Andrea Ayers, Convergys President and CEO.  “We remain disciplined in our pursuit of growth opportunities that add value for clients and shareholders.”

Jonathan Ladd, Datacom Group CEO said, “Datacom has built a world-class multi-site, multilingual Asia BPO business servicing a suite of long-term blue chip clients.  We’re proud to sell this asset to Convergys, in full confidence that our contact center staff will be joining a strong organization that is solely focused on providing exceptional services to a world-class portfolio of customers and will support outstanding growth opportunities for our staff.”

With 4,300 people, Datacom is one of the largest Australasian-owned professional IT services companies, with revenues in excess of NZ$785 million and extensive expertise in the operation of data centers and the provision of IT services, application development and business process outsourcing.

Founded in 1965 and operating across New Zealand and Australia and in Malaysia, the Philippines and China, Datacom has a successful 48 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades.

As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies.

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