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US service company to expand PH operations

3-year expansion plan seen to generate 3,000 jobs

By: Amy R. Remo, April 3rd, 2013 10:14 PM

Customer service and sales solutions provider [24]7 Customer Inc. is beefing up its presence in the Philippines with plans to put up three more offices within the next three years.

During this period, the company is targeting to generate 1,000 jobs a year, according to [24]7 Philippines chief delivery officer Rienzi Ramirez.

In a briefing Wednesday, Ramirez said the facilities would likely be put up in Quezon City, Alabang and Metro Cebu. These will add to the company’s five existing offices in Ortigas Center and Makati City, which currently have 4,500 employees.

Ramirez declined to cite investment figures but said the growth in investments has always been 20 percent yearly.

“We are very bullish on what can be done in the Philippines. We continue to showcase [24]7 Philippines as one of the best sources of talents worldwide,” Ramirez said.

At present, [24]7 has the largest operations in the Philippines since a lot of its clients prefer to source services from this country. The parent firm is based in Campbell, California, but it also has operations in India and Latin America.

“The Philippine office practically grew with [24]7 and is one of its two largest delivery service offices. The company is now on its seventh year in the Philippines and [24]7 clients continue to give high regard on the Philippine operations. This reflects on the quality of talents and delivery of service that the Philippines is able to deliver. All these are among the reasons why we made it to the Forbes list,” Ramirez explained.

Ramirez was referring to the inclusion of [24]7 in Forbes’ elite list of “America’s Most Promising Companies.” This year’s roster ranked [24]7 as the 31st in the list of privately held, high-growth companies scouted to be the next best thing in the US for their compelling business models, strong management team, notable customers, strategic partners and competitive advantages.

The company offers a platform that enables an “omnichannel interaction experience” wherein customer interactions are connected across an enterprise’s web, mobile, chat, social and phone channels.

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